HypeStormVersion 1.1 · Effective 2026-10-12
Short version: failed videos give your credits back automatically, and a credit pack you haven't touched can be refunded in full within 7 days of purchase. This page explains the same rules as Section 7 of our Terms of Service, step by step.
Failed videos are refunded automatically
Credits are reserved when you start a video. If the video fails — the AI model rejects a photo, a shot errors out, or rendering times out — the credits go straight back to your balance as soon as the failure is recorded. You don't need to contact us. You can then retry with the same photos from My Videos (your photos are kept for up to 7 days after a failed job).
This applies to the free preview too: if a preview fails, your free preview comes back.
Broken or missing videos
AI results vary with the photos you upload. A video that finished rendering and plays correctly, but doesn't look the way you hoped, is not a failed video, and the credits used for it are not refundable — the free preview is there so you can check your photos first.
If a finished video is missing, won't play or is clearly broken — for example cut short or corrupted — email support@hypestorm.app with the date you made it. We'll look into it and return its credits so you can make it again.
Unused credit packs: full refund within 7 days
If you bought a credit pack in the last 7 days and haven't used any of its credits, you can get the full purchase price back.
Credit packs that have been partly used are not refundable, because the rendering cost of your videos has already been paid to our AI provider. Your remaining credits never expire while your account is open, so you can keep using them.
Other cases we refund
- Duplicate charges: if a billing error charged you more than once, the extra charge is refunded in full.
- If we close the Service or your account through no fault of yours: the unused part of your purchased credit packs is refunded pro rata.
- Your statutory rights: if consumer law where you live gives you a right to withdraw from a purchase — such as the 14-day right of withdrawal for consumers in the EU and the UK — that right is preserved. Where the law allows, it ends once you start using the purchased credits.
What isn't refundable
- Credits that have already been used for a successful video.
- Free welcome credits, which have no cash value.
- Credits on accounts closed for serious or repeated violations of our Acceptable Use Policy — such as child-safety violations, fraud or deliberate deepfakes.
How to request a refund
Email billing@hypestorm.app from your account email and include:
- the order or transaction ID from your receipt, and
- a short note on why you're asking for a refund.
We confirm every request within 2 business days. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. When a pack is refunded, its credits are removed from your balance.
Payments are processed by our payment processor, Waffo Pancake. If you think you were charged in error, please email us before opening a dispute with your bank — we reply within 2 business days and fix confirmed billing errors within 5 business days. Opening a lawful dispute does not take away your other rights; contacting us first is simply faster.
Last updated: 2026-10-12 · HypeStorm · https://hypestorm.app