Contact

Email is the fastest way to reach us. Every inbox below is read by a person, Monday to Friday, and we usually reply within 2 business days.

Help with your account or a video

Email support@hypestorm.app from the email address on your account. For a problem with a specific video, tell us the date you made it and what went wrong. To delete your account, send the request from your account email address.

Billing and refunds

Email billing@hypestorm.app and include:

• the email address on your account;
• the order or transaction ID from your receipt;
• the charge date and amount.

Our Refund Policy explains what can be refunded. If you think you were charged in error, please email us before opening a dispute with your bank — we reply within 2 business days.

Privacy, likeness and copyright

Email privacy@hypestorm.app to:

• access, correct, export or delete your personal data (send the request from your account email address);
• report a video that uses your image or your work without permission, or breaks our Acceptable Use Policy — you don't need an account.

For a takedown request, include a link to or description of the content, who you are and your relationship to it, and what you would like us to do. We review these requests within 2 business days, and act on child-safety reports within 24 hours.

Please don't send

• passwords, sign-in links or verification codes;
• full card numbers or security codes;
• identity documents, unless we ask for them and explain how to send them safely;
• personal photos we don't need to handle your request.

See also our Terms of Service and Privacy Policy.